Gen Mobile Call Forwarding Codes & AI Scam Screening | Gini Help
Gen Mobile is an MVNO — it does not run its own towers, it resells the T-Mobile network. That matters for call forwarding: you use T-Mobile's codes, not a Gen Mobile-specific one, and Gen Mobile support often will not know them.
To turn screening on, dial *21*14149854464# from your Gen Mobile phone and press call. The screen shows a confirmation dialog once forwarding is registered. Some T-Mobile handsets accept **21* instead of *21*.
To turn it off at any time, dial ##002#. Your Gen Mobile service is unchanged either way — forwarding only redirects calls you do not answer to Gini's screening line at +1 (866) 446-GINI.
If you would rather only forward some calls: *67*14149854464# forwards when you are on another call, *61*14149854464# when you do not pick up, and *62*14149854464# when your phone is off or out of service.
Once forwarding is on, Gini answers unknown callers before your Gen Mobile phone rings, asks who is calling and why, and only puts real people through. Anyone already saved in your contacts rings straight through as normal.
Common questions
What is the call forwarding code for Gen Mobile?
*21*14149854464# turns forwarding on and ##002# turns it off. Gen Mobile uses T-Mobile's GSM codes because it runs on the T-Mobile network.
Does call forwarding cost extra on Gen Mobile?
Forwarding to a domestic number is included on Gen Mobile plans. Gini's screening line is a US number, so there is no per-minute or long-distance charge from Gen Mobile.
Will I still get calls from people I know on Gen Mobile?
Yes. Contacts saved in your phone ring through as normal. Only unknown numbers are screened first.
Related
- All supported carriers
- T-Mobile network setup
- How to stop spam calls
- How AI call screening works
- Phone scam guides