Email Protection Is Not Scanning My Inbox

If Gini doesn't seem to be scanning your emails, here's how to troubleshoot.

Check If Email Is Connected

First, verify your email is actually connected:

  1. Open Gini Help
  2. Go to Settings > Email Protection
  3. Look for a green checkmark or "Connected" status

If it shows "Not Connected," you need to connect your email account first.

Common Issues and Solutions

Connection Expired

Sometimes the connection to Gmail or Outlook expires and needs to be refreshed.

Solution:

  1. Go to Settings > Email Protection
  2. Tap Disconnect
  3. Tap Connect again
  4. Sign in to your email
  5. Approve the permissions

Permissions Were Revoked

If you removed Gini's access from your Google or Microsoft account, scanning stops.

Solution:

  1. Reconnect your email in the Gini app
  2. Make sure to approve all permission requests

No Suspicious Emails

If you don't see any alerts, Gini might simply not have found any phishing emails.

This is good news! It means your inbox is clean. Gini only alerts you when threats are detected.

Sync Delay

Email scanning isn't instant - there's sometimes a short delay.

Normal behavior:

  • New emails are usually scanned within a few minutes
  • Heavy inbox activity may cause slight delays
  • The app doesn't need to be open for scanning to work

App Needs Update

An outdated app might have scanning issues.

Solution:

  1. Check the App Store (iPhone) or Google Play (Android)
  2. Update Gini Help if an update is available
  3. Reconnect your email if needed

Work or School Accounts

Some organizational email accounts have restrictions.

Possible issues:

  • Your IT department may block third-party access
  • Organizational policies may prevent scanning
  • Admin consent may be required

Solution: Check with your IT department about allowing Gini access to your email.

Testing If It's Working

To verify email protection is active:

  1. Keep the Gini app installed and email connected
  2. Wait for incoming emails
  3. Check the Email Protection section periodically for any flagged messages

You can also check by looking at:

  • The Dashboard for any email alerts
  • Settings > Email Protection for connection status
  • Your weekly protection report (if enabled)

If Nothing Works

Try these steps in order:

  1. Disconnect and reconnect - Go to Settings > Email Protection, disconnect, then connect again
  2. Restart the app - Close Gini completely and reopen it
  3. Update the app - Make sure you have the latest version
  4. Restart your phone - Sometimes this clears connection issues
  5. Contact support - If still not working, reach out to us

Note: Scanning vs. Alerting

Remember that Gini scans all incoming emails but only alerts you when threats are found. If you're not seeing alerts, it might mean:

  • Your inbox is relatively clean
  • You haven't received phishing attempts recently
  • Scanning is working but nothing flagged

No alerts can actually be a sign that things are working well!

Questions?

For more help, see:

  • How Email Protection Works
  • Connecting Your Gmail Account
  • Connecting Your Outlook Account