Gini Help — Help Center
Answers about call screening, text and email protection, billing, and account security.
Getting Started
Set up Gini Help and get protected in your first few minutes.
- How to Create Your Gini Help Account
- Understanding App Permissions Gini Needs
- Your First 5 Minutes with Gini Help
- How to Set Up Phone Protection
- How to Connect Your Gmail Account
- How to Connect Your Outlook Account
- Choosing Your Text Size and Display Settings
- How to Verify Your Phone Number
- Frequently Asked Questions for New Users
Phone Protection
Call screening, forwarding, VIP contacts, and block lists.
- How Call Screening Works
- Setting Up Call Forwarding (All Carriers)
- Understanding Your Allow List (Trusted Contacts)
- Understanding Your Block List
- Choosing Your Protection Level
- How to Add a VIP Contact
- What Happens When Gini Screens a Call
- How to Turn Off Call Protection Temporarily
- iPhone-Specific Call Forwarding Tips
- Android-Specific Call Forwarding Tips
- Why Gini Did Not Screen My Call
- Call Forwarding Not Working
- Phone Protection FAQ
- Setting Up Home Phone Protection
Text Protection
Filtering scam texts, held messages, and sensitivity settings.
- How SMS Protection Works
- Setting Up SMS Protection on iPhone
- Setting Up SMS Protection on Android
- Understanding Held Messages (Quarantine)
- How to Review Quarantined Texts
- Text Message Protection Level
- Why Gini Did Not Block a Spam Text
- SMS Protection Device Limit
- SMS Protection FAQ
Email Protection
Connecting your inbox and reviewing flagged email.
- How Email Protection Works
- Connecting Your Gmail Account
- Connecting Your Outlook Account
- Understanding Email Risk Scores
- What Gini Looks for in Phishing Emails
- How to Review Flagged Emails
- Disconnecting Your Email Account
- Email Protection Is Not Scanning My Inbox
- Email Protection FAQ
Plans and Billing
Subscriptions, trials, invoices, and family plans.
- Understanding Gini Help Plans and Pricing
- How the Free Trial Works
- How to Cancel Your Subscription
- Family Plan: Protecting Your Loved Ones
- How to Invite Family Members
- How to Upgrade or Change Your Plan
- How to Restore Your Purchase
- Viewing Your Billing History
- Why Was I Charged?
- Billing FAQ
Trust and Security
Privacy, data handling, and account security.
- How Gini Protects Your Privacy
- What Data Does Gini Collect?
- Your Data Security Questions Answered
- About Gini Help
- How to Delete Your Account and Data
- Understanding Weekly Protection Reports
- How Signing In Keeps Your Account Secure
- Voicemail Security and Privacy
- How to Contact Support
- Privacy Policy Summary
- Terms of Use Summary