How to Review Flagged Emails

When Gini detects a suspicious email, it flags it for your review. Here's how to see these alerts and decide what to do.

Finding Flagged Emails

In the Gini App

  1. Open Gini Help
  2. Tap Dashboard (or the home tab)
  3. Look for the Email Alerts section
  4. Tap to see all flagged emails

Or:

  1. Tap Settings
  2. Tap Email Protection
  3. Tap View Flagged Emails or Email Alerts

In Your Email Inbox

Flagged emails remain in your regular inbox - Gini doesn't move or delete them. You can still see them in Gmail or Outlook as you normally would.

Understanding the Alert

When you tap on a flagged email, you'll see:

Risk Level

Color-coded indicator (green, yellow, orange, or red) showing how dangerous Gini thinks the email is.

Why It Was Flagged

Gini explains the specific red flags found:

  • "Suspicious sender address"
  • "Links lead to unknown website"
  • "Urgent language detected"
  • "Requests sensitive information"

Email Details

  • Sender address
  • Subject line
  • Date received
  • Preview of content

Actions You Can Take

Mark as Safe

If you recognize the sender and trust the email:

  1. Tap Mark as Safe or Not a Threat
  2. This email will no longer show as flagged
  3. Future emails from this sender may be trusted more

Use this when Gini incorrectly flagged a legitimate email.

Delete

If the email is clearly spam or a scam:

  1. Tap Delete or Move to Trash
  2. The email is deleted from your inbox

Report as Phishing

If the email is definitely a phishing attempt:

  1. Tap Report or Report Phishing
  2. This helps improve Gini's detection for everyone
  3. The email is typically deleted after reporting

View in Email App

To see the full email in Gmail or Outlook:

  1. Tap View Full Email or Open in Gmail/Outlook
  2. Be careful not to click any links in the email itself

Ignore

If you want to leave the email alone:

  1. Simply go back to the previous screen
  2. The flag remains but you don't have to take action

Tips for Reviewing

When the Email Looks Legitimate

Even if an email seems real:

  1. Check the sender address carefully
  2. Look for the specific red flags Gini mentioned
  3. If unsure, contact the company directly through their official website

When You're Not Sure

If you can't tell if it's real or fake:

  1. Don't click any links in the email
  2. Don't reply to the email
  3. Go directly to the company's website (type the address yourself)
  4. Call the company using a number from their official website

When It's Obviously a Scam

If it's clearly phishing:

  1. Delete it immediately
  2. Consider reporting it to help others
  3. Don't engage with the sender

Clearing Old Alerts

To remove alerts you've already reviewed:

  1. Go to Email Alerts in the app
  2. Swipe left on individual alerts to dismiss
  3. Or tap Clear All to remove all reviewed alerts

If You Accidentally Clicked a Phishing Link

If you clicked a link in a phishing email:

  1. Don't enter any information on the page
  2. Close the browser immediately
  3. Change your password for the affected account (go directly to the real website)
  4. Watch for suspicious activity on your accounts
  5. Consider running an antivirus scan on your device

Questions?

For more help, see:

  • Understanding Email Risk Scores
  • What Gini Looks for in Phishing Emails
  • How Email Protection Works