Setting Up Home Phone Protection

Home Phone Protection forwards calls from your home line to Gini for screening. Your home handset stops ringing while forwarding is on. Wanted callers reach you in the Gini app on your smartphone.

What You Need

  • An active Premium Plus + Home Phone plan. Check Plan & Billing in the app for your current price, billing period and available plan changes. Review the checkout terms before confirming a purchase or upgrade.
  • A home phone provider and service plan that support forwarding incoming calls to the number shown by Gini. Provider availability, activation methods and charges can vary.
  • A smartphone with Gini installed, an internet connection, and the permissions needed to receive calls and notifications.
  • Access to your home phone provider's account or to the home handset, depending on the forwarding method.

The Forwarding Number

Use the forwarding number shown in the Home Phone Protection setup screen. The app selects the destination for your line and environment. Do not substitute a number from an old screenshot or another person's setup.

Home and mobile forwarding can use the same Gini destination. Follow the instructions for the line you are setting up; you do not need to find a different destination just because you are adding a home phone.

Setting It Up

  1. Open Home Phone Protection in Gini. You can reach it from the home-phone event or from the app's phone-protection settings.
  2. Read the explanation that your home handset will stop ringing, then choose Protect my home phone.
  3. Enter the home phone number you want to protect.
  4. Select the company that provides your home phone service. Check your bill if you are unsure.
  5. Follow the provider instructions shown in the app, using the displayed forwarding number.
  6. Choose I've set up forwarding — test it.
  7. Wait for Gini to confirm successful verification before treating the line as protected.

Provider Instructions

The app includes instruction cards for Xfinity Voice, Spectrum Voice, Verizon Fios Digital Voice, AT&T Phone, Ooma, Vonage, magicJack, and traditional or other lines. Being listed is not a guarantee that every service plan supports forwarding.

For digital voice services, you may need to sign in to your provider's portal and enable forwarding for all incoming calls. Use the app's provider card to find the appropriate instructions.

Some traditional lines use a dialing code such as *72. Use the code only if it is supported by your provider, and dial it from the home handset, not your smartphone. If the instructions do not match your service, ask your provider how to enable unconditional call forwarding and whether charges apply.

The Test Call

Gini places a test call to check whether your home line forwards to Gini. A successful setup is confirmed by the app, not simply by entering the number or enabling a setting in the provider portal.

If your home handset rings during the test, forwarding may not be active or may be configured for a different mode, such as forwarding only after unanswered rings. Check the app's result and your provider settings. If verification fails or times out, review the instructions and try again.

What Happens After Setup

  • Incoming home calls are forwarded to Gini instead of ringing the home handset.
  • Gini handles calls according to your protection settings. Wanted callers reach the smartphone app; a trusted caller's treatment depends on your contacts and allow-list settings.
  • Screening reduces unwanted interruptions, but cannot guarantee that every scam is detected.
  • You can review home-phone call activity in the app.

Keep your smartphone connected and able to receive Gini calls. If the app cannot be reached, a call may go to voicemail. The home handset is not a fallback while forwarding remains enabled.

Turning It Off

  1. Open the home-phone protection controls in Gini and follow the disable instructions for your provider.
  2. Turn forwarding off in the provider portal, or use the provider's supported cancellation code from the home handset. Some traditional lines use *73; check your provider's instructions.
  3. Return to Gini and complete the disable check. Follow any instructions shown until the app confirms release.
  4. Confirm that ordinary incoming calls reach the home handset again.

Signing out of Gini, deleting the app, or cancelling a subscription does not turn off forwarding at your phone provider. Turn forwarding off with the provider before relying on the home handset again.

Troubleshooting

My home handset still rings

Check that your provider enabled forwarding for all incoming calls, using the exact destination displayed by Gini. Then repeat the in-app verification. Do not assume the line is protected until verification succeeds.

Calls do not reach my smartphone

Check the forwarding destination, your smartphone's connection, and Gini's call and notification permissions. Review the call activity and voicemail in the app. If you need calls to ring on the home handset again, disable forwarding with your provider and confirm release in Gini.

My provider is not listed, or the instructions do not work

Choose Traditional landline / other only if its instructions apply to your service. Otherwise, contact your provider to ask whether your line supports unconditional forwarding to Gini's displayed number. Not all providers or service plans support the same setup.

Questions?

Open Help and Support in Gini for assistance with setup, your plan, or a failed verification. Keep your provider name and the app's error message available; never share your provider password or a verification code.