Sometimes you need calls to ring through without screening - like when expecting a delivery or an important callback. Here's how to pause Gini's call protection.

When You Might Want to Pause

Waiting for a delivery driver to call
Expecting a callback from someone new
Troubleshooting phone issues
Any time you want direct calls temporarily

How to Pause Call Screening

Method 1: Disable Call Forwarding (Recommended)

The most reliable way is to disable call forwarding:

Open your phone's dial pad
Dial the disable code for your carrier:
- AT&T/T-Mobile: ##002# (disables all forwarding)
- Verizon: *73 (disables all forwarding)
Tap Call
Wait for confirmation

Your calls will now ring directly on your phone without going to Gini.

Method 2: From the Gini App

Open Gini Help
Tap Settings
Tap Call Protection
Toggle Call Screening to OFF
Protection is paused

Note: This toggle may still require call forwarding to be disabled at the carrier level.

Turning Protection Back On

If You Disabled Forwarding:

Re-dial the forwarding codes from the Gini app:

Open Gini Help
Go to Settings > Call Protection
Select your carrier if needed
Dial the enable codes shown

If You Used the App Toggle:

Open Gini Help
Go to Settings > Call Protection
Toggle Call Screening to ON

Quick Tips

Keep the Gini app handy - It shows the codes you need
Set a reminder - Don't forget to turn protection back on
Add expected callers to Allow List instead - If you know who's calling, adding them as a VIP is better than turning off all protection

What Happens While Paused

When call protection is paused:

All calls ring directly on your phone
No screening happens
Missed calls go to your regular carrier voicemail
You're not protected from scam calls

Remember to Turn It Back On

It's easy to forget to re-enable protection. Consider:

Setting a phone reminder for later
Re-enabling as soon as your expected call arrives
Adding specific numbers to your Allow List instead of pausing everything

How to Turn Off Call Protection Temporarily