SMS protection works on a per-device basis. Here's what you need to know about device limits.
How It Works
SMS protection is tied to the device where it's set up, not just your account. This is because text messages are stored on your phone, and filtering happens at the device level.
Individual Plan
With an Individual Plan:
- SMS protection can be active on one device at a time
- If you set up a new device, the old one may be deactivated
Family Plan
With a Family Plan:
- Each family member can protect their own device
- Up to 5 people means up to 5 devices
- Each person sets up their own SMS protection
Switching Devices
If you get a new phone:
- Download Gini Help on your new device
- Sign in to your account
- Set up SMS protection on the new phone
- The old device's SMS protection will stop working
You don't need to do anything on the old device.
Multiple Devices, One Person
If you have multiple phones (like a work phone and personal phone):
- Your plan typically supports one device for SMS protection
- You'd need to choose which device to protect
- Or upgrade to a Family Plan for additional device slots
Why This Limit Exists
SMS filtering requires:
- Deep integration with your device's messaging system
- Permission to read and filter messages
- Local processing on the device
This makes it device-specific rather than account-wide.
Questions?
For more help, see:
- How SMS Protection Works
- Understanding Gini Help Plans and Pricing
- How to Upgrade or Change Your Plan