Your privacy is our top priority. Gini Help is designed from the ground up to protect you from scams while keeping your personal information secure. Here's how we do it.
Our Privacy Promise
We built Gini to protect you, not to collect your data. Here's what we promise:
- We never sell your data - Not to advertisers, data brokers, or anyone else
- We minimize data collection - We only collect what's necessary to protect you
- We secure everything - Your data is encrypted and protected
- You're in control - You can delete your data at any time
How Your Data Is Protected
Encryption
All your data is encrypted, which means it's scrambled so that only authorized systems can read it.
- In transit: When data moves between your phone and our servers, it's encrypted using the same technology banks use (TLS/SSL)
- At rest: When data is stored on our servers, it's encrypted so that even if someone accessed our servers, they couldn't read your information
Secure Servers
Our servers are hosted in secure data centers with:
- 24/7 monitoring
- Physical security measures
- Regular security audits
- Automatic security updates
Limited Access
Only essential Gini employees can access user data, and only when necessary to:
- Provide technical support (with your permission)
- Fix technical issues
- Comply with legal requirements
We keep detailed logs of any data access.
Phone Call Protection Privacy
When Gini screens your calls:
What We Do
- Record the screening conversation (the caller talking to our AI)
- Analyze the recording to summarize what the caller said
- Store call metadata (phone number, time, duration)
- Send you the summary and risk assessment
What We Don't Do
- Listen to your personal phone conversations
- Record calls you answer yourself
- Share caller information with third parties
- Keep recordings forever (they're deleted according to our retention policy)
Call Recordings
- Are encrypted when stored
- Are only accessible to you in the app
- Can be deleted by you at any time
- Are automatically deleted after a set period (check our Privacy Policy for details)
Email Protection Privacy
When Gini protects your email:
What We Do
- Scan emails for phishing patterns
- Analyze sender addresses and links
- Flag suspicious emails in the app
What We Don't Do
- Copy your emails to our servers
- Read the content of your personal messages
- Have humans review your emails
- Access emails you don't ask us to scan
How Email Scanning Works
Our AI looks for scam patterns without understanding the actual content of your messages. It's like a spam filter that sees patterns, not a person reading your mail.
SMS Protection Privacy
When Gini filters your texts:
What We Do
- Scan incoming texts from unknown senders
- Check for spam and scam patterns
- Move suspicious texts to your Held Messages
What We Don't Do
- Read conversations with your contacts
- Store your text messages on our servers
- Access messages between you and known contacts
- Share your messages with anyone
Local Processing
When possible, SMS scanning happens directly on your device, meaning the messages never leave your phone.
Contact List Privacy
If you share your contacts with Gini:
What We Do
- Use contact names to identify callers
- Help you build your Allow List
- Show you who's calling in notifications
What We Don't Do
- Upload your full contact list to our servers
- Share contacts with third parties
- Use contacts for marketing
- Sell contact information
Your Rights
You have complete control over your data:
Access Your Data
You can see what data Gini has collected about you at any time in the app settings.
Delete Your Data
You can delete your account and all associated data. When you do:
- Your personal information is permanently deleted
- Call recordings are deleted
- Email connections are severed
- All your settings are erased
Export Your Data
You can request a copy of your data if you want to see exactly what we have.
Correct Your Data
If any information is wrong, you can update it in the app or contact support.
Third-Party Services
Gini uses some third-party services to operate:
- Google and Microsoft - For email OAuth sign-in (we don't see your email password)
- Cloud hosting providers - To run our secure servers
- Analytics - To understand how the app is used (anonymized)
We carefully vet all third parties and require them to meet our privacy standards.
Children's Privacy
Gini Help is designed for adults. We do not knowingly collect data from children under 13. If you believe a child has created an account, please contact us.
Privacy Updates
If we make changes to our privacy practices:
- We'll notify you in the app
- We'll send an email to registered users
- Changes take effect on a specified date
- You can review and accept or delete your account
Questions?
For more details, see:
- What Data Does Gini Collect?
- How to Delete Your Account and Data
- Privacy Policy Summary
- Your Data Security Questions Answered