How to Cancel Your Subscription

You can cancel your Gini Help subscription at any time. This guide shows you how.

Before You Cancel

A few things to know:

  • Your protection continues until the end of your current billing period
  • No partial refunds are given for unused time
  • Your account stays active - you can resubscribe anytime
  • Your settings are saved - Allow Lists, Block Lists, and preferences remain

How to Cancel

The cancellation process depends on how you subscribed.

If You Subscribed Through the iPhone App (Apple)

Apple manages your subscription, so you need to cancel through Apple:

  1. Open Settings on your iPhone
  2. Tap your name at the top (Apple ID)
  3. Tap Subscriptions
  4. Find Gini Help and tap it
  5. Tap Cancel Subscription
  6. Confirm when asked

Alternative method:

  1. Open the App Store app
  2. Tap your profile picture (top right)
  3. Tap Subscriptions
  4. Tap Gini Help
  5. Tap Cancel Subscription

If You Subscribed Through the Android App (Google Play)

Google manages your subscription:

  1. Open the Google Play Store app
  2. Tap your profile icon (top right)
  3. Tap Payments & subscriptions
  4. Tap Subscriptions
  5. Find Gini Help and tap it
  6. Tap Cancel subscription
  7. Follow the prompts to confirm

If You Subscribed Through the Gini Website

If you signed up directly on our website:

  1. Open the Gini Help app
  2. Tap Settings
  3. Tap Plan and Billing (or Subscription)
  4. Tap Cancel Subscription
  5. Confirm your cancellation

Or visit our website, sign in, and manage your subscription there.

What Happens After You Cancel

Immediately

  • You'll receive a confirmation email
  • Your subscription shows as "Cancelled" in Settings
  • You can still use Gini until your billing period ends

At the End of Your Billing Period

  • Protection features stop working
  • Call screening no longer active
  • Email scanning pauses
  • SMS filtering stops

What's Preserved

  • Your Gini account remains active
  • Your Allow List and Block List are saved
  • Your call history and activity stay accessible
  • Your settings are preserved

When Your Billing Period Ends

Your protection stops on your billing end date. For example:

  • Monthly plan: If you cancel on January 15th but your billing date is the 20th, protection continues until January 20th
  • Annual plan: If you cancel in March but paid in January, protection continues until the following January

Resubscribing Later

Changed your mind? You can resubscribe anytime:

  1. Open Gini Help
  2. Tap Settings > Plan and Billing
  3. Tap Subscribe or Reactivate
  4. Choose your plan and complete payment

Your previous settings will still be there.

Requesting a Refund

Refunds are handled by Apple (for iPhone) or Google (for Android), not by Gini directly.

Request a Refund from Apple

  1. Go to reportaproblem.apple.com
  2. Sign in with your Apple ID
  3. Find the Gini Help charge
  4. Request a refund

Request a Refund from Google Play

  1. Open Google Play Store
  2. Tap your profile icon > Payments & subscriptions
  3. Tap Budget & history
  4. Find the Gini Help purchase
  5. Tap Report a problem and follow prompts

Refunds are granted at Apple's or Google's discretion based on their policies.

Cancelling a Family Plan

If you're the owner of a Family Plan:

  1. Cancelling removes protection for all family members
  2. Family members will be notified
  3. Each person can subscribe individually if they want

If you're a family member (not the owner):

  • You cannot cancel the plan
  • Ask the plan owner to remove you, or
  • Wait until the plan owner cancels

Need Help Cancelling?

If you're having trouble:

  • Check that you're using the same method you used to subscribe
  • Make sure you're signed in to the correct Apple ID or Google account
  • Contact Apple Support or Google Play Support for subscription issues
  • Reach out to Gini Support if you still need assistance

Questions?

For more help, see:

  • Why Was I Charged?
  • How to Restore Your Purchase
  • Billing FAQ