You can change your Gini plan at any time. This guide covers how to upgrade, downgrade, or switch billing frequency.
Types of Changes
- Upgrade: Individual to Family Plan
- Downgrade: Family to Individual Plan
- Billing Change: Monthly to Annual (or vice versa)
How to Change Your Plan
- Open Gini Help
- Tap Settings
- Tap Plan and Billing
- Tap Change Plan or Manage Subscription
- Select your new plan
- Confirm the change
- Complete payment if required
Upgrading to Family Plan
When you upgrade from Individual to Family:
- The change happens immediately
- You can start inviting family members right away
- You're charged the difference for the current billing period (prorated)
- Your next bill reflects the new Family Plan price
Downgrading to Individual Plan
When you downgrade from Family to Individual:
- The change takes effect at the end of your current billing period
- Family members keep access until then
- Family members are removed when your next billing period starts
- Removed members can subscribe individually if they want
Switching from Monthly to Annual
Annual billing saves money (typically 2 months free). To switch:
- Go to Settings > Plan and Billing
- Tap Change Plan or Switch to Annual
- Confirm the change
- Pay the annual amount
Your monthly billing stops and annual billing begins.
Switching from Annual to Monthly
If you prefer monthly payments:
- Go to Settings > Plan and Billing
- Tap Change Plan or Switch to Monthly
- Confirm the change
The switch happens when your annual subscription ends. You continue with protection until then.
Managing Through App Stores
If you subscribed through the App Store or Google Play:
iPhone (Apple)
- Open Settings on your iPhone
- Tap your name at the top
- Tap Subscriptions
- Tap Gini Help
- Select a different plan option
Android (Google Play)
- Open Google Play Store
- Tap your profile icon
- Tap Payments & subscriptions > Subscriptions
- Tap Gini Help
- Select a different plan option
What Happens to My Data?
When you change plans:
- Your account stays the same
- All settings are preserved
- Call history and recordings remain
- Allow Lists and Block Lists stay intact
- Email connections stay active
Prorated Billing
When upgrading mid-cycle:
- You're charged only for the remaining days
- Example: Upgrading to Family Plan halfway through your monthly billing means you pay half the difference
When downgrading:
- You keep access until your current period ends
- No partial refunds for unused time
Can I Change Plans During a Trial?
Yes! You can change from Individual to Family Plan trial (if offered) or subscribe to any plan before your trial ends. Your trial continues, and billing begins when it ends.
Questions?
For more help, see:
- Understanding Gini Help Plans and Pricing
- Family Plan: Protecting Your Loved Ones
- How to Cancel Your Subscription