You can view your billing history to see past payments, subscription changes, and receipts.
Through the Gini App
- Open Gini Help
- Tap Settings
- Tap Plan and Billing
- Tap Billing History or Payment History
You'll see a list of past charges including:
- Date of each payment
- Amount charged
- Plan type (Individual or Family)
- Billing period covered
Through Apple (iPhone Users)
If you subscribed through the App Store:
- Open Settings on your iPhone
- Tap your name at the top
- Tap Subscriptions
- Tap Gini Help
- You'll see your billing details
For receipts:
- Go to reportaproblem.apple.com
- Sign in with your Apple ID
- Find Gini Help purchases in your history
- Tap to view receipt details
Through Google Play (Android Users)
If you subscribed through Google Play:
- Open Google Play Store
- Tap your profile icon
- Tap Payments & subscriptions
- Tap Budget & history
- Find Gini Help charges
For detailed receipts:
- Go to payments.google.com
- Sign in with your Google account
- View your purchase history
What You'll See
Billing history typically shows:
- Payment date - When you were charged
- Amount - How much you paid
- Plan - Individual or Family
- Period - What dates the payment covered
- Status - Completed, pending, or failed
Getting Receipts
Email Receipts
Apple and Google automatically send email receipts after each charge. Check your email inbox (search for "Gini" or "receipt").
Downloadable Receipts
In the Gini app, you may be able to tap on individual transactions to view or download receipts.
Questions About a Charge?
If you see an unexpected charge or have billing questions:
- See "Why Was I Charged?"
- Contact Apple Support or Google Play Support for subscription charges
- Contact Gini Support for other billing questions
Questions?
For more help, see:
- Why Was I Charged?
- How to Cancel Your Subscription
- Billing FAQ