Billing FAQ

Common questions about Gini Help subscriptions, payments, and billing.

Subscriptions

How much does Gini cost?

There are five plans, for one person or for up to five:

There is also a 1 Month Pass — $12.99 once, for 30 days of Premium Plus, with nothing renewing.

See "Understanding Gini Help Plans and Pricing" for what each one includes.

Do I need a credit card for the free trial?

Yes. The free week is an App Store, Google Play, or card offer, and all three require a payment method before a trial can start. You are not charged anything during the free week.

Which plans come with a free week?

Premium Plus monthly, Premium Plus yearly, and Premium Plus + Home Phone monthly. Premium, Family, Family Plus, Home Phone yearly, and the 1 Month Pass do not — those charge right away.

When does billing start?

If your plan includes a free week, the first charge lands when that week ends — automatically, unless you cancel first. If your plan has no free week, you are charged at checkout.

How do I know when I'll be charged?

Open Settings > Plan and Billing in the app to see your next billing date. You can also check with the store: on iPhone, Settings > your name > Subscriptions; on Android, Google Play > profile icon > Payments & subscriptions > Subscriptions.

Payments

What payment methods are accepted?

We accept:

• Credit/debit cards
• Apple Pay (iPhone)
• Google Pay (Android)
• Other methods supported by App Store or Google Play

Will I be charged automatically?

Yes. Subscriptions renew automatically unless you cancel. You are charged on your renewal date each month or year. If you started with a free week, the first charge lands the day that week ends.

Can I get a receipt?

Yes. Apple and Google send email receipts after each charge. You can also view billing history in the app or through your Apple/Google account.

Why was I charged more/less than expected?

Possible reasons:

• Price changed (you're notified before renewal)
• You upgraded or downgraded your plan
• Prorated charges for mid-cycle changes
• Taxes in some regions

Cancellation and Refunds

How do I cancel?

Cancel through Apple Settings (iPhone) or Google Play (Android). See "How to Cancel Your Subscription" for detailed steps.

Will I get a refund if I cancel?

• During your free week: cancel before the last day and you are not charged at all
• Active subscription: No refund for unused time
• Billing error: Contact Apple or Google for refund requests

What happens when I cancel?

• Protection continues until your period ends
• No more charges after that
• Your account stays active (you can resubscribe later)

Can I pause my subscription instead of canceling?

Gini doesn't offer pause. You can cancel and resubscribe later. Your settings are saved.

Family Plans

How does Family Plan billing work?

The plan owner pays one price that covers up to 5 people. Family members don't pay separately.

Can family members see my billing information?

No. Only the plan owner sees billing details.

What if a family member leaves the plan?

They lose access to protection. The owner's billing doesn't change - you're paying for up to 5 people whether you use all slots or not.

If I'm a family member, can I pay separately?

If you want your own subscription, ask the owner to remove you from the family plan, then subscribe individually.

Changing Plans

Can I switch from monthly to annual?

Yes. Go to Settings > Plan and Billing > Change Plan. Yearly costs roughly 50% less per month than paying monthly on every plan.

Can I downgrade from a Family plan to a personal one?

Yes. The change takes effect at your next billing date. Family members lose access at that time.

Do I get a refund for downgrading?

No. You keep your Family plan until the current period ends, then move to the personal plan.

Problems

My subscription isn't recognized

Try:

1. Settings > Plan and Billing > Restore Purchase
2. Make sure you're using the same Apple ID/Google account
3. Restart the app

I was charged twice

This is rare. Check:

• Apple/Google subscription settings (ensure only one active subscription)
• Your billing history for duplicate charges
• Contact Apple/Google Support if confirmed duplicate

Payment failed

If your payment fails:

• Update your payment method in Apple/Google settings
• Ensure sufficient funds
• Subscription may be paused until payment succeeds

Other Questions

Is my payment information secure?

Yes. We never see your credit card details. Apple and Google process all payments securely.

Do you offer student or senior discounts?

Check the app for current promotions. We occasionally offer special pricing.

Can I get an invoice for business purposes?

Contact Gini Support for business invoicing needs.

What currency am I charged in?

You're charged in your local currency based on your Apple/Google account settings.

Still have billing questions? Contact support - we're happy to help!