If you do not enjoy Gini Help, ask us within 30 days of your first payment and we will refund that payment in full. You do not have to give a reason.
What It Covers
- Gini Help plans and the 1 Month Pass
- Your first paid charge. If your plan started with a free week, that is the first charge after the free week ends.
- Requests made within 30 days of that charge
Later renewals are not covered, and the guarantee applies once per person.
How to Ask for Your Refund
- Email hello@ginihelp.com, or open Gini Help and tap Settings > Help Center > Contact Support
- Say you would like a refund under the money-back guarantee
- Use the email address or phone number on your Gini account so we can find it
A person reads every message.
How the Money Comes Back
| How you paid | What happens |
|---|---|
| Card, on our secure checkout page | We refund your card. Most banks show it within 5 to 10 business days. |
| Google Play | We refund the order through Google Play. |
| Apple App Store | Apple handles App Store refunds. We send you the link and walk you through it. If Apple says no, we refund you ourselves. |
What Happens to Your Protection
Your plan is cancelled. Gini keeps screening your calls until the end of the period you paid for. When it ends, turn call forwarding off so calls reach you directly. See How to Turn Off Call Protection for the steps, and How to Cancel Your Subscription.